What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her ...

This Airbnb guest was shocked to find a surveillance camera aimed at the inside and outside of her vacation rental. Will she ...

What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her ...

If you find a pile of trash and other debris at a vacation rental when you arrive, report it immediately. If you don’t, you ...

Michelle is an experienced consumer reporter, advocate, mediator, service journalist, and travel writer. She is the founder and CEO of Consumer Rescue. Michelle is also a consumer advocate and travel ...

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently ...

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by ...

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers.